yourtown is a trusted provider of services for young people, with a focus on mental health and wellbeing, long-term unemployment, prevention of youth suicide, child protection, as well as support for those experiencing domestic and family violence.

yourtown helps children and young people realise they have the ability to tackle whatever life throws at them. We help them to believe in their unique strengths, tenacity and self-determination. We recognise the courage and determination of children and young people when they reach out to yourtown for support.

Realise your potential at yourtown

your opportunity

As the Infrastructure Operations Manager, you will oversee the daily planning, maintenance, and management of yourtown’s IT infrastructure, ensuring it remains reliable, secure, and scalable. Based at our Milton Head Office, your role will encompass managing IT infrastructure operations, including servers, networks, cloud services, and data centres, with a focus on delivering high availability and optimal system performance.

In this position, you will:

• Lead and mentor our high-performing Infrastructure team, fostering collaboration, innovation, performance and service orientation.
• Oversee the design, implementation, and maintenance of IT infrastructure, including servers, storage systems, networks, and cloud environments, to align with yourtown’s organisational goals and future growth.
• Lead efforts to ensure infrastructure scalability, reliability, and security, supporting business growth and technological advancements.
• Manage network operations (WAN, LAN, VPN, firewalls, load balancers) to ensure reliable connectivity across all locations.
• Lead the migration to and management of Azure cloud-based services, optimising cloud infrastructure for cost-effectiveness, security, and performance.
• Oversee patch management policies to ensure all systems and applications remain secure and up to date, maintaining robust IT governance standards.

what we are looking for

• Extensive experience in leading and managing IT infrastructure operations, demonstrating strategic oversight and effective leadership in complex environments.
• Information Technology Infrastructure Library (ITIL) certification or other relevant certifications are considered highly advantageous.
• Ability to convey technical concepts clearly to non-technical stakeholders, fostering understanding and informed decision-making for positive outcomes.
• Strong reporting skills and experience in writing executive-level communications and reporting.
• Strong analytical skills to aid in making data-driven decisions.

your benefits

When you join yourtown you will be welcomed into a safe, inclusive, and diverse community and an established and reputable national organisation. We are a resilient, resourceful, and dedicated team who strive to make a difference and not accept the status quo.

Your employment experience will include:

• Salary sacrifice options to increase your take home pay
• Hybrid working environment, with flexible working arrangements
• Access to Paylab to help you save on everyday items like groceries, pharmaceutical, automotive services, as well as things like clothing, books, electricals, furniture, and even holidays!
• Opportunities for internal and external professional development
• Free access to LinkedIn Learning including over 16,000 learning modules
• A genuine focus on employee health and wellbeing
• yourWellness program includes free access to Calm & Centr Apps
• Access to free and confidential counselling sessions for you and members of your immediate family
• Access to discounted private health insurance, banking and finance, insurance, and superannuation through our partner organisations
• An environment that genuinely values diversity and cultural capability and is an equal opportunity employer

How to Apply

If you believe in the power of young people and in yourself, join team yourtown and have an amazing impact on the lives of young people, their families, neighbourhoods and the wider community in Australia.

To apply, and for a full Position Description please visit: https://careers.yourtown.com.au/.

Contact: Lily Welch | Talent Acquisition Specialist | [email protected] using the subject line: Infrastructure Operations Manager enquiry via EthicalJobs.

yourtown has a zero-tolerance approach to abuse and we believe that Safeguarding is a shared responsibility of all, for all.

yourtown is committed to providing services that protect and keep children, young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check.

"In our team we value diversity, inclusivity and people who want to make a difference"