About the role

Our Village (previously St Kilda Mums, Geelong Mums, Eureka Mums) is seeking a passionate and results-driven Community Engagement and Operations Manager to lead the delivery of our service.

Reporting to the Head of Community Engagement and Operations, this newly created role will be responsible for the delivery of the service that Our Village provides to social care, health, community and in the future education organisations (known as 'agencies'). This includes the receiving and processing of donated pre-loved items, the volunteering program that supports these activities, the receiving and processing of orders from case workers and others within the agencies and delivery of packed goods to these agencies.

Ensuring a positive experience for volunteers, service users and staff is key to this role, as is the efficient and safe operation of our warehouses.

The Community Engagement and Operations Manager will also act as Deputy to the Head of Community and Operations when needed.

What you'll be doing

• Planning, implementing and delivering of Our Village's service delivery strategy. Including but not limited to:

  • Warehouse logistics including layout, stock handling, receiving, processing and packing of pre-loved items and safe use of car parks

  • Transport logistics

  • Use of systems and technology to ensure the efficient running of warehouse operations and ordering/dispatching/delivery

  • Waste management systems, processes and contractors.

• Ensuring consistency and alignment of service delivery across sites.

• Staff and volunteer training

• Leading and supervising the delivery of the volunteer program

• Ensuring that the OHS responsibilities of the organisation are fulfilled

What we're looking for

• A commitment to the vision and values of the organisation

• A genuine interest to make an impact in the lives of the vulnerable babies and children that Our Village supports.

• Volunteer management experience

• Excellent communication skills, with the ability to build strong relationships at all levels

• Warehouse and/or logistics experience with knowledge and hands on experience managing OHS in the workplace.

• A collaborative approach to management of people and tasks

• A systematic thinker - able to develop and execute systems and processes that drive efficiency whilst being environmentally sustainable.

What we offer

• Attractive salary package including Tax-Free Salary Packaging

• Generous leave provisions including 17.5% leave loading and ability to purchase additional leave

• Employee Assistance Program for confidential wellbeing support

About us

Our Village is the new chapter in the story of St Kilda Mums, Geelong Mums, and Eureka Mums: turning pre-loved into re-loved so every child thrives. Our Village collects, sorts, and redistributes essential nursery equipment, clothing, books, and toys for babies and children in response to requests from a statewide network of social workers and Maternal & Child Health Nurses.

Please click Apply Now to submit your application.

Any questions can be directed to: [email protected], using the subject line: Community Engagement and Operations Manager enquiry via EthicalJobs. 

See our website for a Position Description: ourvillage.org.au/job-seekers.