• Full time - Fixed Term Contract to 30 October 2025. Monday to Friday - 35 hour working week
• Work with an experienced, collaborative and inclusive team
• Enjoy non-for-profit salary packaging up to $15,900 per year of your salary tax free plus an additional $2500 for meals, entertainment and accommodation.
• Access Health and Wellbeing programs including Employee Assistance Program- free confidential support for your family
• Paid Parental leave and other great employee benefits
• Great office locations, close to public transport

About the Housing Pathways Officer role and about you

We have an exciting opportunity for a Housing Pathways Officer to join our Customers - Services team on a full-time, fixed-term contract to 30 October 2025. This role will be based between our Liverpool and Bonnyrigg offices with travel to other SGCH offices (including Fairfield and Riverwood) as required. This role is classified as Level 4 under the SCHADS Award and will report to the Lead of Housing Pathways.

As an SGCH Housing Pathways Officer, you are the first point of contact for people seeking social housing assistance, providing responsive services to people who have immediate, and long-term housing needs. You are customer centric focused and work under the policy of ‘no wrong door’ for people in housing need, ensuring they understand the assistance options available to them and facilitating access to appropriate services.

The work of a SGCH Housing Pathways Officer is to support vulnerable people to apply for and access the range of NSW Government social housing products that are available including social and affordable housing, private rental assistance and temporary accommodation. You ensure that vacant social housing properties are allocated to eligible households in a timely, fair and transparent manner in accordance with SGCH and NSW Government Housing Pathways policies and procedures.

You also work with social housing tenants who are seeking to transfer to other social housing properties that better meet their housing needs.

Your duties will include but are not limited to:

• To achieve sustainable tenancies as a foundation for opportunity, more sustainable homes in thriving communities and a vibrant sustainable business in the work you do everyday
• Show respect, courtesy and fairness when interacting with our customers and respond to customer enquiries and requests with care and urgency
• Assess applications for housing assistance in accordance with the NSW Government’s Housing Pathways system policies and procedures
• Allocate vacant properties to eligible households from the NSW Housing Register in a timely manner to meet the household’s housing need with a focus on priority households, where possible and appropriate.
• Work with applicants, clients, tenants, and their advocates and support services so they understand their housing assistance options
• Work as a team to provide best practice services and collaborate with teams across our organisation to improve outcomes for customers
• Plan and complete work to agreed timeframes and standards
• Understand and follow legislation, rules, policies, guidelines and codes of conduct that apply to your role
• Accurately collect and record tenancy and other information and contribute to the collection of data and information on operational performance
• Use core office software applications such as Microsoft Outlook, Word and Excel. Manage and update information and workflows in our specialised information and communications technology platform, OneHousing and other applications where required

This position involves relevant pre-employment checks. The appointment of a suitable candidate will be subject to employment screening including a National Police Check.

Please note we may establish a Talent Pool from this process.

What we do

As a Tier 1 provider under the National Regulatory System for Community Housing, SGCH offers subsidised rental housing for people on low to moderate incomes. We are a profit-for-purpose organisation that receives income from rent and reinvests it to deliver maintenance services and increase the supply of social and affordable housing. We balance business acumen with a social heart, strive for operational excellence and foster continuous learning and growth. We embody our ETHIC values and nurture a culture of kindness, respect, and teamwork to drive our mission to provide sustainable, safe, and affordable housing for all.

SGCH is an Equal Opportunity employer. Diversity makes us stronger and we want an organisation that reflects the communities we serve.

ESSENTIAL CRITERIA

• Understanding of NSW Government’s Housing Pathways system, policies and available types of housing assistance
• Understanding of specialist homelessness service system
• Experience working with people from diverse backgrounds and cultures, including vulnerable people experiencing homelessness, rough sleepers, people managing mental health issues, experiencing domestic and family violence, people with disability, young people, older people
• Good verbal and written communication skills including interpersonal skills
• Self-motivated with a learning mindset, with experience working autonomously
• Current NSW driving licence

Next steps

If this role sounds like you, please review the attached position description for more details on the role and what's on offer.

Click Apply Now to submit your application by 9am on the closing date.