• An opportunity to lead a small team and oversee a thriving individual giving program supported by their agency partner Donor Republic.
• Full-time or 9-day fortnight can be considered. Hybrid work arrangements on offer.
• A collaborative and passionate team committed to providing food relief.

Impact of the organisation

Foodbank provides essential food and groceries to more than 1 million vulnerable Australians every year. To do this, we work with the entire Australian food and grocery sector including farmers, wholesalers, manufacturers and retailers who donate and redirect surplus product to us so we can make it available to charities providing emergency food relief.

Foodbank NSW & ACT is a not-for-profit, federated organisation who support over 1,100 schools and place-based organisations right across NSW and ACT.

Each month we provide 337,000 households with food and grocery assistance. Despite Foodbank’s scale and capacity, we are currently only meeting half the need. Foodbank is looking for likeminded people to join the team and support our mission to ensure everyone has access quality food and essentials when they need it.

Impact of this opportunity

As the Head of Individual Giving, you will play a pivotal role in overseeing and optimising the strategy for Foodbank NSW & ACT’s individual giving programs. You will manage integrated cash appeals, regular giving, acquisition, retention, and digital efforts, all while expanding planned giving and mid-value programs.

We're looking for a collaborative, hands-on fundraiser who can inspire and guide a small team, foster strong relationships with agency partners, and work closely with key internal stakeholders to drive impact. As one of the senior leaders, you will also work closely with the leadership team to champion and advance the organisation’s culture.

This role presents an exciting opportunity to work alongside the talented team at Donor Republic, a crucial partner in the ongoing success of the organisations fundraising initiatives. Together, you'll continue to shape and grow an individual giving program that’s already thriving, helping Foodbank NSW & ACT make a greater impact than ever before.

Responsibilities:

• Lead the Individual Giving team to develop, optimise, and execute the individual giving strategy across multiple channels, driving revenue growth, enhancing the donor experience, and building a robust pipeline for future philanthropic support.
• Inspire, coach, and develop the Individual Giving team fostering an engaged and motivated team culture.
• Collaborate closely with agencies on acquisition and conversion strategies for both cash and regular donor programs, ensuring seamless digital integration across various channels.
• Manage the regular giving life cycle from acquisition and onboarding to upgrades, payment recovery, and stewardship, while overseeing F2F/telemarketing efforts and reporting on agency deliverables.
• Oversee income and expenditure budgets and forecasts for all individual giving programs, partnering with the Chief Marketing and Fundraising Officer to prepare reports and business cases that support new initiatives and investment strategies.
• Work with the Data team to define data requirements, perform supporter segmentation, and report on program performance.
• Develop and execute a multi-channel direct marketing plan for annual appeals across all channels.
• Collaborate with the Marketing team to develop and implement supporter journeys and marketing strategies, while encouraging cross-collaboration between financial donors, volunteers, and food donors.
• Lead the development of a planned giving program, focusing on mid-value giving and bequests, and work closely with the Philanthropy team to streamline pipeline procedures.
• Actively contribute as a member of the Fundraising & Marketing leadership group, working to make a meaningful impact on the lives of everyday Australians.

Skills and Experience:

• Relevant experience in an individual giving / direct marketing or similar role.
• Proven success in leading and managing diverse individual giving channels and portfolios.
• Demonstrated ability to plan and implement donor retention and acquisition strategies that meet budget and growth targets.
• Experience in leading or collaborating with agencies to design and execute multi-channel acquisition, retention, and loyalty programs.
• Data-driven mindset with a strong understanding of data and CRM systems (e.g., Salesforce), coupled with analytical skills for effective reporting.
• Ability to innovate and apply best fundraising practices to achieve results.
• Proven experience in managing projects, with strong analytical, problem-solving, and decision-making skills.
• Strong relationship-building skills with both internal and external stakeholders, and a passion for engaging directly with people to support fundraising efforts.
• Excellent written and verbal communication skills.
• Confident in working independently with a high level of accountability.
• A genuine passion and commitment to Foodbank NSW & ACT's vision and values, to end hunger.

Applications

Please apply by uploading your resume expressing your interest and suitability for the role. If you have any questions, please contact [email protected] using the subject line: Head of Individual Giving - Foodbank NSW/ACT enquiry via EthicalJobs.

Impact Advising is committed to creating diverse and inclusive work environments that reflect the rich tapestry of our communities. We believe that diversity enriches organisations and fosters innovation. We are dedicated to building workforces that are representative of the diverse backgrounds, experiences, and perspectives of our society. We embrace diversity in all its forms, including but not limited to race, ethnicity, gender, age, sexual orientation, religion, disability, and cultural background. We actively seek to foster inclusive workplaces where all employees can bring their whole selves to work, feel respected and valued, and have equal opportunities for growth and advancement.

We are committed to providing a fair and unbiased recruitment process, and we strive to eliminate any barriers that may impede the inclusion and participation of underrepresented groups in the workforce.