• Work in a high performing, values-driven organisation
• Competitive salary with salary packaging benefits
• Hybrid work arrangement with office located in Sydney CBD

ABOUT US

Our passionate team empowers refugees to find safety and protection when they need it most.

Australia for UNHCR is the UN Refugee Agency’s partner in Australia, raising funds and awareness to assist people forced to flee conflict, disaster or persecution. With more than 120 million people now forcibly displaced worldwide, this work has never been more vital.

At Australia for UNHCR, we harness the generosity of Australians to help UNHCR deliver life-saving aid during humanitarian emergencies. This aid includes shelter, clean water, medicine, emergency cash assistance and counselling. We also support long-term education, healthcare and employment programs to help refugees rebuild their lives and create more secure futures. As part of the UN network, we make a difference for millions of people every year.

WHO WE ARE LOOKNG FOR

Our people are collaborative and inclusive team players, committed to finding new ways to increase support for refugees.

• A highly motivated, organised and detail-oriented Direct Marketing Coordinator to join our fundraising team to supports donor and revenue growth through the development and implementation of Face to Face and Telemarketing fundraising campaigns across Australia and New Zealand.
• A collaborative problem-solver and strong communicator, able to work effectively with external suppliers to drive quality fundraising outcomes.

YOU’LL MAKE AN IMPACT BY

• Coordinating the delivery of F2F agency campaigns in Australia and New Zealand to ensure high quality acquisition of regular giving (RG) donors.
• Completing all administrative and operational tasks in relation to F2F acquisition, including weekly invoice proofing, complaints escalations, and the clawback process.
• Coordinating all telemarketing campaigns, including agency onboarding, overseeing campaign set-up, data management and process improvement, call monitoring and script optimisation.
• Working with all suppliers to ensure the achievement of performance targets and compliance with all relevant industry Codes and regulation.
• Acting as the day-to-day key contact for all suppliers, overseeing all logistical campaign requirements.
• Coordinating and delivering knowledge sharing and engagement sessions for donor facing fundraisers to help boost motivation and uplift results.
• Ensuring agencies are provided with strong supporting materials to help drive fundraising outcomes.
• Providing support on developing donor journeys that improve retention, lifetime value, 2nd gift rate, RG Conversion and the overall donor experience.
• Perform ongoing monitoring of fundraising metrics and results, highlighting areas for concern/ celebration and identifying tests/solutions, to ensure KPIs are achieved or exceeded.

WE WOULD LIKE YOU TO HAVE

• Previous fundraising, marketing, sales or account management experience.
• Demonstrated experience of meeting targets, ideally in a fundraising context.
• Successful track record working with internal and external stakeholders to achieve strong outcomes.
• Proficient computer skills, including all Microsoft office products, specifically Excel.
• Previous experience working on Telemarketing and/or F2F campaigns would be desirable.

WHAT YOU’LL GET IN RETURN

Working at Australia for UNHCR means that you get to make a difference for refugees every day. Our people give their best, work with compassion, and feel valued and supported. We have an inclusive and supportive culture built on a shared purpose.

How do we know this? Our employees tell us! Our 2024 employee engagement survey revealed that:

• 100% of employees are proud to work at Australia for UNHCR
• 100% of employees feel trusted and valued by their Manager
• 89% can be successful as their authentic selves

We also offer:

• A competitive salary commensurate with the NFP sector
• Access to $15,900 salary packaging
• Additional leave entitlements with five weeks of annual leave
• A flexible and hybrid work environment
• A focus on wellbeing, including weekly fruit box, access to a holistic Employee Assistance Program with offerings on mental health, nutrition, parenting, financial support and much more
• A focus on learning and development at individual, team and organisational levels

We are a workplace that embraces diversity, inclusion and equal opportunity. We recognise the value of a diverse workforce and the creation of inclusive workforce cultures. We welcome applications from people with diverse experiences and cultural backgrounds, including migrants and former refugees.

next steps

For further information on this position, or to discuss any requirements that will ensure you can fully participate in our recruitment process, please reach out to our HR team: [email protected], using the subject line: Direct Marketing Coordinator - Growth enquiry via EthicalJobs.

A position description is attached.

At Australia for UNHCR we are committed to ensuring a safe environment and culture for everyone, including children and vulnerable adults. Therefore, if successful, you will be required to comply with the Australia for UNHCR Safeguarding People Policy and sign the Australia for UNHCR Safeguarding Code of Conduct.

Please apply ASAP as applications will be reviewed as they are received.