JOIN AMAZE – CREATE A MORE AUTISM INCLUSIVE AUSTRALIA

Exciting new role in our Digital & Technology Operations team!

Are you in your final year of IT studies?

Are you a passionate IT individual with lived autistic experience?

This role is for you!

• 0.6 full-time equivalent (FTE)
• 12-month internship contract (fixed-term)

About Us

Amaze is a leading autism organisation driving change so that Autistic people and their families can live their best lives in a more autism inclusive Australia.

For more than 50 years, Amaze has been supporting Autistic people, their families, and the community. While based in Victoria, our reach is national, and we are the home of Australia’s first-ever national autism helpline – Autism Connect. This service is free to any person residing in Australia.

About the Role

The IT Support Officer will provide essential technical support to monitor, maintain and provide basic technical assistance for Amaze’s IT and customer relationship management systems. This includes setting up new users to Amaze’s systems and ensuring smooth operation of IT software.

This role involves responding to support requests, maintaining IT assets, and assisting with IT security and compliance. Reporting to the Team Leader – Digital & Support, the IT Support Officer will play an integral role in fielding and trouble-shooting IT and CRM issues to system users. This position will also be integral in supporting Amaze’s operational environment.

Key Responsibilities

• Provide first-level technical support for hardware, software, and network issues via phone, email, and in person. Setting up new users to Amaze’s systems and supporting their onboarding.

• Supporting Amaze’s operating environment including proactively monitoring the dashboard for known issues and making sure Amaze’s hardware is up to date with patches.

• Assessing issues and prioritising accordingly, this includes escalating issues to the rest of the IT team and the Digital & Technology Manager and third-party providers as appropriate.

• Supporting the Team Leader – Digital & Support in the procurement of hardware and setting up the hardware for staff.

• Providing basic IT training.

• Supporting IT setup for new staff members, including internal systems such as Salesforce.

• Supporting the onboarding and off-boarding of internal and service partner staff.

• Assisting in investigating and reporting on new IT software’s fit within the organisation.

• Working with internal teams to understand and document their requirements for any system changes as required.

• Provide system access to staff across all IT systems.

• Adjust staff system profiles.

• Maintenance of internal IT system registers.

About You

We’re looking for someone who:

• Is working towards a formal qualification in related field (e.g., Information Technology, Information Systems, Computer Science) and/or demonstrated equivalent experience.

• Ideally has experience in providing IT support or knowledge in the technology space would be desirable.

• Ideally has the ability to hand code basic html and basic JavaScript.

• Communicates effectively, listens sensitively, and adapts communication to the needs of the audience.

• Has technical knowledge of Windows OS environments including Microsoft Entra and Microsoft 365 tenancies.

• Has basic knowledge and understanding of SharePoint and/or Salesforce.

• Is Autistic community focused with either knowledge of, or commitment to, developing respectful communications for Autistic people and their families and carers.

• Ability to work autonomously as well as part of a team, working to achieve effective, productive, and collaborative relationships across the organisation.

• The ability to logically plan, organise and prioritise work to meet timescales and competing deadlines.

Other Requirements

• Evidence of right to work in Australia if you are not an Australian citizen.

• Successful National Police Check (paid by Amaze).

• Successful Working with Children Check (paid by Amaze).

Why Join Amaze?

• Work with a passionate team driving positive change for Autistic people and their families.

• A culture that values kindness, respect, and inclusion, with flexible working arrangements where needed and neurodivergent-friendly practices.

• Benefits including a holistic employee assistance program (EAP), professional development opportunities, gifted leave over Christmas, and salary packaging.

• A modern office in Richmond/Wurundjeri with access to Victoria Gardens Corporate Program discounts and offers.

• Commitment to personal development opportunities

• Offer generous salary packaging

If you require any adjustments or support in the application process, please contact [email protected] or call (03) 9657 1600 and ask to speak to our HR team, using the subject line: Intern - IT Support Officer enquiry via EthicalJobs.

Your voice, your skills, your passion—help us create lasting change.

A position description is attached.

Acknowledgement of Country

Amaze respectfully acknowledges the Wurundjeri Woi Wurrung peoples of the Kulin Nation as the Traditional Custodians of the land on which our office is based. We pay our respect to their Elders past and present and reflect on the continuing connection with Country and community.

Equal Opportunity Employer

Amaze is committed to fostering an inclusive and diverse workplace where everyone feels valued and respected. We proudly embrace people of all cultures, ages, genders, sexualities, abilities, perspectives and backgrounds, ensuring a safe and welcoming environment for all.

We are an Autism Friendly Employer, meaning we actively provide workplace adjustments and support throughout the recruitment process and beyond.

Whether you need modifications to your interview process, accessible technology, or flexible work arrangements, we encourage you to reach out.

As part of our commitment to diversity and inclusion, we:

• Champion neurodivergent employment, ensuring our workplace supports and celebrates autistic employees.

• Offer flexible working arrangements to accommodate different needs and work styles.

• Provide training and education on disability inclusion, cultural awareness, and allyship for all staff.

• Foster a culture of respect, curiosity, and belonging, where different perspectives drive innovation.